Support
We're here to help.
Most questions are answered in the FAQ. If you still need a hand, email us at info@thewildcard.uk and we'll get back to you.
Browse the FAQ
The fastest answers to the questions we get every day — membership, refunds, card linking, cashback timing.
Browse the FAQ →
Email us
If the FAQ doesn't cover it, write to us and we usually reply within one working day.
info@thewildcard.uk →
Reset your password
Locked out of the app? Use Forgot Password from the login screen and we'll email a reset link.
Reset your password →
Common issues
I added a card but my cashback isn't showing.
Cashback from linked-card transactions usually clears within 48 hours of the bank settling the payment. If it's been longer, email support with the date, venue, and amount so we can look it up.
I want to cancel my membership.
Email support from the address you signed up with and ask to cancel. Memberships don't auto-renew without an active subscription, but if yours did, we'll refund a pro-rata amount from the next renewal date.
The app won't let me log in.
First try Forgot Password — most login issues are stale tokens after a phone update. If you've been migrated between accounts or your email changed, email support with both addresses and we'll merge them.
I'm a venue and want to join.
Email partnerships at the same address — we'll send you the venue onboarding pack and arrange a call.
Still stuck? Email info@thewildcard.uk and someone will pick it up.